Special or custom orders, electrical items, electronic items, videos and publications are non-returnable.
Once installed, parts, equipment or accessories of any kind cannot be returned unless you are making a manufacturers warranty claim
NO RETURNS WHATSOEVER ON ELECTRONICS OR ELECTRICAL ITEMS. This applies to engine speed controls and any other electronics.
Kinshofer crane forks and attachments and Parts ARE NOT RETURNABLE.
Goodall Startall's and other Goodall Equipment requires a 25% restocking fee.
Most of our construction equipment and material handling equipment carries a 25% restocking fee minimum and MANY ARE NON-RETURNABLE. Feel free to call us for details before ordering.
Special orders are non-returnable.
Please realize that you are responsible when you order the wrong part, change your mind, or have other obvious ordering errors. Even in these instances, Summit Equipment will work to accommodate you. In order to avoid charging the expense of this return procedure to all our customers (i.e., higher prices), we do ask that your decision to return be made promptly to insure "no hassle" for you or for us. To insure that everyone is treated fairly, no exceptions can be allowed. Our goal is to make the process as easy as possible. Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that Summit Equipment is in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required by Summit Equipment to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, Summit Equipment will pay for ground shipping on the outbound replacement product only.
NO RETURNS ACCEPTED AFTER 14 DAYS. The returns process must begin within 14 days of delivery. You must contact Summit Equipment for an RGA#, which will be e-mailed to you. This # must be referenced on your return. We recommend you use some type of shipping method that requires recipient to sign upon delivery. This is for your protection as well as ours.
Damaged Shipments All shipments should be inspected at time of delivery. Packages that have obvious damage should be refused and will returned back to us by the carrier except for freight items. If after acceptance of the package you find damage, you will have 48 hours to file a formal claim with the carrier. DO NOT RETURN DAMAGED PARTS TO US. Keep the package and parts as close as possible to the condition in which you received them. Without the package, the carrier will void your claim. Claims for shortages due to carrier negligence must be made within five (5) working of receipt of merchandise.