Returns, Warranty & Replacements
We know that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting our website, you are accepting the practices described in this Privacy Notice.What Personal Information About Customers Does Your Website Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience on our website. Here are the types of information we gather.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
Do You Share the Information It Receives?
NEVER! We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the log off link located in the side menu.
Which Information Can I Access?
We give you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
Conditions of Use, Notices, and Revisions
If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the Contact Us link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to us. As a result of those actions, you might supply us with such information as your name, address, and phone numbers. We will never email you or call you unless there is an update to your order or we need additional information regarding an order.
Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link at the bottom of the page.
Warranty policy for all products is determined by that specific products manufacturer. The purchaser recognizes and agrees that suitability of any part sold for a particular application is the purchaser's decision and that the purchaser is not relying on the skill or judgment of the selling party regarding suitability of any product. Purchaser is solely responsible for determining suitability for all items ordered, even if they request the assistance of our sales staff. We can assume no responsibility for use or application by the user and hereby disclaims all warranties, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, and neither authorizes any other person to assume for it any consequential damages to property, damages for loss of use, loss of time, loss of profits, loss of income, or any incidental damage.
The purchaser understands and recognizes that equipment and products sold by Summit Equipment are subject to varied conditions and applications due to the manner in which they are installed and used.
If, for any reason, you are not satisfied with a product from Summit Equipment, simply return the new, unused product in its original packaging.
Special or custom orders, electrical items, electronic items, videos and publications are non-returnable.
Once installed, parts, equipment or accessories of any kind cannot be returned unless you are making a manufacturers warranty claim
NO RETURNS WHATSOEVER ON ELECTRONICS OR ELECTRICAL ITEMS. This applies to engine speed controls and any other electronics.
Kinshofer crane forks and attachments and Parts ARE NOT RETURNABLE.
Goodall Startall's and other Goodall Equipment requires a 25% restocking fee.
Most of our construction equipment and material handling equipment carries a 25% restocking fee minimum and MANY ARE NON-RETURNABLE. Feel free to call us for details before ordering.
Special orders are non-returnable.
Please realize that you are responsible when you order the wrong part, change your mind, or have other obvious ordering errors. Even in these instances, Summit Equipment will work to accommodate you. In order to avoid charging the expense of this return procedure to all our customers (i.e., higher prices), we do ask that your decision to return be made promptly to insure "no hassle" for you or for us. To insure that everyone is treated fairly, no exceptions can be allowed. Our goal is to make the process as easy as possible.
Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that Summit Equipment is in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required by Summit Equipment to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, Summit Equipment will pay for ground shipping on the outbound replacement product only.
NO RETURNS ACCEPTED AFTER 14 DAYS. The returns process must begin within 14 days of delivery. You must contact Summit Equipment for an RGA#, which will be e-mailed to you. This # must be referenced on your return. We recommend you use some type of shipping method that requires recipient to sign upon delivery. This is for your protection as well as ours.
Damaged Shipments All shipments should be inspected at time of delivery. Packages that have obvious damage should be refused and will returned back to us by the carrier except for freight items. If after acceptance of the package you find damage, you will have 48 hours to file a formal claim with the carrier. DO NOT RETURN DAMAGED PARTS TO US. Keep the package and parts as close as possible to the condition in which you received them. Without the package, the carrier will void your claim. Claims for shortages due to carrier negligence must be made within five (5) working of receipt of merchandise.